Warranty & RMA Policy

1. Limited Warranty

• TP-Link Nordic provides a limited warranty period on different types of products which are purchased from our authorized TP-Link Nordic distributor/retailer. Any product which is purchased from private person or unauthorized dealer is in the risk not to be entitled to receive TP-Link Nordic warranty service.
• TP-Link Nordic warranty starts from the purchase date of your original product no matter how many replacements are made during the warranty period. 
• The warranty covers the main device, antenna and external power supply for any material or workmanship defects. Packaging, various cables, software products, technical data and other accessories are not covered under this warranty. 
• The warranty does not cover damage caused by physical abuse, accident, natural disaster, or use which is different from the TP-Link’s advice and instructions.
• PLEASE RETAIN A COPY OF YOUR INVOICE/RECEIPT to verify the purchase for any future warranty claim. TP-Link Nordic may decline to provide a replacement if the customer fails to produce the effective invoice/receipt.
• TP-Link Nordic will only replace with the same model or an equivalent product as long as the defective product is covered by the term of our warranty. The maximum liability of TP-Link Nordic is equal to or no higher than the product's purchased price, and TP-Link Nordic will not offer any option for refund because we as the manufacturer do not sell our product to the end user directly.

2. Warranty Period

1. 2-year guarantee for Smart Home/Accessories/Antenna & Cables/Business Outdoor Products

Note: 

1. 2 Years warranty for Robot Vacuums excludes wear and tear items that require regular replacement and maintenance.

2. 3-year guarantee for SOHO products/VIGI Accessories

Note:

1. The warranty for Archer TX20UH is 2 years.

3. 5-year guarantee for Business Products (Omada/VIGI)

Note: 

1. The warranty for VIGI cameras with plastic chassis, Pan&Tilt Cameras and SP9030 is 3 years.
2. TP-Link Nordic will honor the lifetime warranty for partial Business Products purchased after 15th May 2015, which are listed in the following table. You can receive warranty entitlement for the products with “LIFE TIME WARRANTY” label. And warranty for these products ends five years after the product is listed as "End of Life". You can send an email to support.se@tp-link.com to find out whether the product is still in production and its EOL date.

3. Replacement Procedure

1. Option 1 (Recommended). Express Replacement 

If you are experiencing the defective product under the warranty period, please first contact your original distributor/retailer to ensure a rapid replacement and they will cover the cost of sending the faulty product back to them for a replacement or a refund. All our authorized reseller/distributers are responsible for dealing with the RMA if the product is under warranty.

2. Option 2. Standard Replacement

If your original distributor/retailer no longer accepts your claim, you are welcome to require a replacement through TP-Link Return Material Authorization (RMA) team by the following steps as below.

1. Step 1) Contact us via Chat/Hotline/Email by accessing Contact Technical Support | TP-Link Nordic. A representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide you with a unique RMA number.
2. Step 2) TP-Link RMA team will send an email to explain the RMA process.
3. Step 3) Produce an effective invoice/receipt to TP-Link Nordic RMA team for approval.
4. Step 4) Return defective product along with RMA number to TP-Link Nordic RMA team.
5. Step 5) TP-Link Nordic RMA team will deliver a replacement next two working days of receiving the defective product.

Note: 

1. The following information will be requested in Step (1): Customer contact and product information, The reseller's information, the reason for refusing to provide RMA, and a brief description of communication between the customer and the reseller.
2. The customers are responsible for the one-way shipping fee when sending the defective product(s) to TP-Link Nordic RMA team.
3. TP-Link Nordic is responsible for the one-way shipping fee in Step 5.
4. Calls generally cost depending on rate of different carriers and countries. 
5. For Nordic customers, after you send email to us, you will receive our reply in 24 hours.
6. Please note for health and safety reasons, we would not accept the customer to drop off the faulty device at office for a replacement. All faulty devices are requested to return by post and we will follow our RMA policy to process the replacement through RMA procedure.

4. Warranty Exemptions

1. Conditions disqualifying a product from Warranty include but are not limited to the following:

• Any defect caused by misuse, improper installation or maintenance that is not required by TP-Link Enterprises Nordic AB;
• Any defect caused by software, virus or improper use of self-made and non-public software;
• Any product beyond the limited free replacement and repair period;
• Any unauthorized obliteration or damage to the product barcode;
• Any discrepancy between the product type and barcode or warranty card;
• Any unauthorized modification to the supporting setting files, or any authorized disassembly and repair;
• Any defect caused by improper use in the working conditions beyond those stated in the literature (for example: working conditions that are too hot/cold, wet/dry; high sea-level; instable electric current and voltage and so on)
• Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, over exertion and so on;
• Any defect caused by transportation or loading during returning voyage;
• Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
• Any other defects that are not caused by workmanship, technique, product quality and the like;

2. Conditions that Disqualify Product from Warranty in the external power supply include:

• The returned power supply has obvious damage, fissure, broken legs, severe deformation;
• The returned power cord is broken, has naked core and damages like this.

5. Appendix:

1. The warranty service above is only valid for products sold and used in the TP-Link Nordic. TP-Link Nordic is not responsible for International Warranty Service. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by TP-Link Nordic.
2. Any warranty service made by the distributor is beyond this warranty policy, TP-Link Nordic shall not be held liable. Please obtain documents during purchase in order to be honored by the distributor.
3. Any direct or indirect damage that prohibited the product to function normally, TP-Link Nordic shall only be liable for the duties stipulated by the state law.
4. TP-Link Nordic shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
5. TP-Link Nordic reserves all rights including interpretation and modification to this warranty policy.
6. Privacy Policy

Last updated: August 2025