FAQ

• Q1: Can I close Omada Controller after configuring Facebook Wi-Fi?

  No. Omada Controller should be kept running because Facebook Wi-Fi authentication is executed on Omada Controller. If Omada Controller is offline, newly connected customers will be unable to gain Wi-Fi access.

• Q2: What should I do if I get “Fetching failed!” error when binding my Facebook Page with the Wi-Fi?

  You may fail to bind your Facebook Page with the Wi-Fi network and get a “Fetching failed!” error, as the following figure shows.

• Try the following steps to solve the problems:
  1. Make sure your Facebook Page is published.

  Only published pages are available for Facebook Wi-Fi. On your Facebook Page, go to Settings > General > Page Visibility and select “Page published” to publish the page.

• 2. Remove restrictions on your Facebook Page.

  Restrictions like country restrictions and age restrictions make your Facebook Page invisible to some people. Remove it. To remove country restrictions, go to Settings > General > Country Restrictions. Leave the input box blank and select “Hide this Page from viewers in these countries”. To remove age restrictions, go to Settings > General > Age Restrictions and select “Anyone (13+)”.

• 3. Make sure your Facebook Page has a valid location.

  Go to Settings > Page Info and scroll down to Location to check if the Facebook Page has a valid address. If not, fill in the location, drag the map to reposition and click Save Changes.