What can I do if I can’t find my cloud camera via smart phone?

Note:This FAQ is suitable for all TP-Link cloud cameras including NC200, NC220, NC250 and so on. Here we take NC200 as example.
1. Check the System light on your camera; make sure it is solid green.
2. Make sure your smart phone or computer is connected to the same router which your camera is connected to.
3. If you have configured the network feature of the camera, and the current connection type is NOT Dynamic,
 please reset the camera to default setting by pressing the WPS/RESET button at the back of the camera for more than 5 seconds.
4. Check the DHCP Server of your router, make sure it is enabled. 
This Article Applies to:
TL-NC450 , TL-NC250 , TL-NC200
User Application Requirement | Updated 11-29-2016 01:28:51 AM