For Global Users
- Tel:
- +86 755 26504400 (English Service)
- Fee:
- Depending on rate of different carriers, IDD.
- E-mail:
- support@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week
For Australian Users Only
- Tel:
- 1300 87 5465 ( 1300 TP-LINK )
- Fee:
- Depending on 1300 policy.
- E-mail:
- support.au@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week
For Austrian Users Only
- Tel:
- +43 820 820360
- Fee:
- 0,20 €/Min
- E-mail:
- support.de@tp-link.com
- Service Time:
- 9:00AM to 12:30PM and 1:30PM to 6:00PM, Monday to Friday
For Brazilian User (Portuguese Service)
- Toll Free:
- 0800-608-9799 (Portuguese Service Only)
- E-mail:
- suporte.br@tp-link.com
- Service Time:
- Monday to Friday 9:00AM to 8:00PM, Saturday 9:00AM to 3:00PM.
For Canadian Users only
- Toll Free:
- +1 866 225 8139 (English Service)
+1 855 987 5465 (French Service)
- E-mail:
- Support.ca@tp-link.com
- Service Time:
- English: 24 hours a day, 7 days a week
French: Eastern time 9:00am~6:00pm, workday
For Colombian Users
- Toll Free:
- Bogota, 2542690/ For the rest of cities, 01 8000 113646
- E-mail:
- support.co@tp-link.com
- Service Time:
- 9:00AM to 6:00PM, Monday to Friday
For Czech and Slovak Users
- Local No.:
- +420 245 008 103
- Fee:
- Depending on rate of different carriers.
- E-mail:
- podpora@tplinkpartner.cz
For French Users Only( French service)
- Local No.:
- 0820 800 860
- Local No. Fee:
- 0.118€/min
- E-mail:
- support.fr@tp-link.com
- Service Time:
- 9:00AM to 6:00PM, Monday to Friday. (* Except French Bank holidays)
For German/Austrian Users Only
- Tel:
- +49 1805 875465 (German Service) / +49 1805 TPLINK
- Fee:
- 0.14€/min for German fixed phone network and up to 0.42€/min for mobile phone.
- E-mail:
- support.de@tp-link.com
- Service Time:
- 9:00AM to 12:30PM & 1:30PM to 6:00PM,
GMT+1 or GMT+2 (Daylight Saving Time in Germany) Monday to Friday
* Except bank holidays in Hesse
For Indian Users Only (English & Hindi Service)
- Toll Free:
- 1800 2094 168
- E-mail:
- support.in@tp-link.com
- Service Time:
- 10:00AM to 6:00PM, Monday to Saturday.
For Indonesia Users (Bahasa Indonesia service)
- Local No.:
- (+62) 021 63861936
- Fee:
- Depending on rate of different carriers.
- E-mail:
- support.id@tp-link.com
- Service Time:
- 09:00AM to 12:00AM & 01:00PM to 06:00PM, Sunday to Friday.
For Irish Users Only
- Local No.:
- 0818 229 000
- Fee:
- Calls from landline generally cost 5.19 cent/min (1.99 cent/min for evening and weekend).
Cost for calls from mobile phonesdepends on your mobile network.
Day rates refer to 8am-6pm Mon to Fri, Evening rates refer to 6pm-8am Mon to Fri, Weekend rates refer to midnight Friday to midnight Sunday.
- E-mail:
- support.ie@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week.
For Italy Users
- Local No.:
- +39 (02) 3051 9020
- Service Time:
- 9:00 AM to1:00PM & 2:00PM to 6:00PM, Monday to Friday.
For Korean Users
- Tel:
- 1899-1086
- Fee:
- Depending on rate of different carriers.
- E-mail:
- support.kr@tp-link.com
- Service Time:
- Weekdays 10:00AM to 12:30PM, 1:30PM to 7:00PM (Saturdays and public holidays excluded).
For Malaysian Users Only(English Service)
- Toll Free:
- +60 1300 88 875465 (1300 88 TP-LINK)
- E-mail:
- support.my@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week.
For Mexican Users Only
- Toll Free:
- +525 01800 700 1200 (Spanish Service)
- Local No.:
- +525 55 20620397, 20620393
- Local No. Fee:
- Depending on rate of different carriers.
- E-mail:
- support.mx@tp-link.com
- Service Time:
- 09:00AM to )5:30PM, Monday to Friday.
For New Zealander Users Only
- Toll Free:
- 0800 87 5465 ( 0800 TP-LINK )
- E-mail:
- support.nz@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week
For Polish Users
- Tel:
- +48 (0) 801 080 618 / +48 22 360 63 63 (If call from mobile phone)
- Fee:
- Call to a landline, cost depends on the provider.
- E-mail:
- support.pl@tp-link.com
- Service Time:
- 9:00AM to 5:00PM, Monday to Friday.
For Singaporean Users Only
- Local No.:
- +65 62840493
- Fee:
- Depending on rate of different carriers.
- E-mail:
- support.sg@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week
For Swiss Users Only
- Local No.:
- +41 (0)848 800998(German service)
- Fee:
- 4-8 Rp/min, depending on rate of different time
- E-mail:
- support.ch@tp-link.com
- Service Time:
- Monday to Friday 9:00AM to 12:30PM and 1:30PM to 6:00PM.
GMT+1 or GMT+2 (Daylight Saving Time)
For Taiwan Users Only
- Toll Free:
- 0800-588-818 (Fixed Phone Only)
- Local No.:
- 02-2250-1070
- Local No. Fee:
- Depending on rate of different carriers.
- E-mail:
- support.tw@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week.
For UAE Users
- Tel:
- +971-4-3707197(Arabic & English)
- E-mail:
- support.me@tp-link.com
- Service Time:
- Sun-Thu: 9:00 am - 7:00 pm
For UK Users
- Local No.:
- 0845 147 0017
- Fee:
- Calls from landline generally cost between 1p and 10.5p per minute depending on the time of day.
Calls from mobile phones cost between 15p and 40p per minute depending on your mobile network.
- E-mail:
- support.uk@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week
For Ukrainian Users Only
- Tel:
- 0 (800) 505-508
- Fee:
- Free for fixed phones; depending on rate of different carriers for mobilephones.
- E-mail:
- support.ua@tp-link.com
- Service Time:
- 10:00AM to 10:00PM, Monday to Friday.
For USA Users Only
- Toll Free:
- +1 866 225 8139
- E-mail:
- support.usa@tp-link.com
- Service Time:
- 24 hours a day, 7 days a week
For users in the Russian Federation only
- Toll Free:
- 8 (800) 250-55-60
- Local No.:
- 8 (499) 754-55-60 (Moscow No.)
- E-mail:
- support.ru@tp-link.com
- Service Time:
- 10:00AM to 06:00PM (GMT+3), Monday to Friday. *Except for holidays in the Russian Federation.
For Vietnam Users Only
- Local No.:
- (08) 62615079
- Fee:
- Depending on rate of different carriers.
- E-mail:
- support.vn@tp-link.com
- Service Time:
- 08:30AM to 05:30PM, Monday to Saturday.
Note:
- If you cannot call us directly due to the time difference, please feel free to send us an email and we will contact you as soon as possible.
- For better service, please send your email to the most suitable mailbox only.
- Please describe the difficulty you are experiencing and any corrective action that you may have already tried.
- Please include any pertinent hardware and software information that we could use to better assist you.