Home » Support » Contact Technical Support » Hotline Support

Hotline Support

For Global Users

Tel:
+86 755 26504400 (English Service)
Fee:
Depending on rate of different carriers, IDD.
E-mail:
support@tp-link.com
Service Time:
24 hours a day, 7 days a week

For Australian Users Only

Tel:
1300 87 5465 ( 1300 TP-LINK )
Fee:
Depending on 1300 policy.
E-mail:
support.au@tp-link.com
Service Time:
24 hours a day, 7 days a week

For Austrian Users Only

Tel:
+43 820 820360
Fee:
0,20 €/Min
E-mail:
support.de@tp-link.com
Service Time:
9:00AM to 12:30PM and 1:30PM to 6:00PM, Monday to Friday

For Brazilian User (Portuguese Service)

Tel:
Portuguese Service Only
4007-2172 (Capitais e regiões metropolitanas)
0800-608-9799 (Demais localidades)
11 2222-1245 (SP)
21 3180-0092 (RJ )
Service Time:
Monday to Friday 9:00AM to 6:00PM, Saturday 9:00AM to 3:00PM.
Tel:
011 3611-3175

For Canadian Users only

Toll Free:
+1 866 225 8139 (English Service)
                   +1 855 987 5465 (French Service)
E-mail:
Support.ca@tp-link.com
Service Time:
English: 24 hours a day, 7 days a week
French: Eastern time 9:00am~6:00pm, workday

For Colombian Users

Toll Free:
Bogota, 2542690/ For the rest of cities, 01 8000 113646
E-mail:
support.co@tp-link.com
Service Time:
9:00AM to 6:00PM, Monday to Friday

For Czech and Slovak Users

Local No.:
+420 245 008 103
Fee:
Depending on rate of different carriers.
E-mail:
podpora@tplinkpartner.cz

For French Users Only( French service)

Local No.:
0 820 800 860
Local No. Fee:
0.118€/min
E-mail:
support.fr@tp-link.com
Service Time:
9:00AM to 6:00PM, Monday to Friday. (* Except French Bank holidays)

For German/Austrian Users Only

Tel:
+49 1805 875465 (German Service) / +49 1805 TPLINK
Fee:
0.14€/min for German fixed phone network and up to 0.42€/min for mobile phone.
E-mail:
support.de@tp-link.com
Service Time:
9:00AM to 12:30PM & 1:30PM to 6:00PM,
GMT+1 or GMT+2 (Daylight Saving Time in Germany) Monday to Friday
* Except bank holidays in Hesse

For Hungarian Users Only (Hungarian Service)

Local No.:
+36 40 100432
Local No. Fee:
regulated by the local provider
E-mail:
support.hu@tp-link.com
Service Time:
Monday to Friday 9:00AM to 5:00PM
GMT+1 or GMT+2 (Daylight Saving Time)

For Indonesia Users (Bahasa Indonesia service)

Local No.:
(+62) 021 63861936
Fee:
Depending on rate of different carriers.
E-mail:
support.id@tp-link.com
Service Time:
09:00AM to 12:00AM & 01:00PM to 06:00PM, Sunday to Friday.

For Irish Users Only

Local No.:
0818 229 000
Fee:
Calls from landline generally cost 5.19 cent/min (1.99 cent/min for evening and weekend).
Cost for calls from mobile phonesdepends on your mobile network.
Day rates refer to 8am-6pm Mon to Fri, Evening rates refer to 6pm-8am Mon to Fri, Weekend rates refer to midnight Friday to midnight Sunday.
E-mail:
support.ie@tp-link.com
Service Time:
24 hours a day, 7 days a week.

For Italy Users

E-mail:
support.it@tp-link.com
Service Time:
9:00 AM to1:00PM & 2:00PM to 6:00PM, Monday to Friday.

For Kazakhstan Users

Tel:
+7 727 3201329, +7 727 3201332 (Russian and Kazakhstan Service)
Fee:
Depending on rate of different telephone companies.
E-mail:
support.kz@tp-link.com
Service Time:
Working day, 9:00-13:00; 14:00-18:00

For Korean Users

Tel:
1899-1086
Fee:
Depending on rate of different carriers.
E-mail:
support.kr@tp-link.com
Service Time:
Weekdays 10:00AM to 12:30PM, 1:30PM to 7:00PM (Saturdays and public holidays excluded).

For Malaysian Users Only(English Service)

Toll Free:
+60 1300 88 875465 (1300 88 TP-LINK)
E-mail:
support.my@tp-link.com
Service Time:
24 hours a day, 7 days a week.

For Mexican Users Only

Toll Free:
+525 01800 700 1200 (Spanish Service)
Local No.:
+525 55 20620397, 20620393
Local No. Fee:
Depending on rate of different carriers.
E-mail:
support.mx@tp-link.com
Service Time:
09:00AM to 5:30PM, Monday to Friday.

For New Zealander Users Only

Toll Free:
0800 87 5465 ( 0800 TP-LINK )
E-mail:
support.nz@tp-link.com
Service Time:
24 hours a day, 7 days a week

For Peru Users Only

Support E-mail:
support.mx@tp-link.com
Service Time:
09:00AM to 5:30PM, Monday to Friday.

For Polish Users

Tel:
+48 (0) 801 080 618 / +48 22 360 63 63 (If call from mobile phone)
Fee:
Call to a landline, cost depends on the provider.
E-mail:
support.pl@tp-link.com
Service Time:
9:00AM to 5:00PM, Monday to Friday.

For Romania Users Only

Support E-mail:
support.ro@tp-link.com
Service Time:
9:30am to 17:30pm/ Mon ~Fri

For Russian Federation Users Only

Toll Free:
8 (800) 250-55-60
Local No.:
8 (499) 754-55-60 (Moscow No.)
Technical Support E-mail:
support.ru@tp-link.com
Service Time:
09:00AM to 09:00PM (GMT+3), Monday to Saturday. *Except for holidays in the Russian Federation.

For Singaporean Users Only

Local No.:
+65 62840493
Fee:
Depending on rate of different carriers.
E-mail:
support.sg@tp-link.com
Service Time:
24 hours a day, 7 days a week

For Spanish Users

Local No.:
+34 902 060365
E-mail:
soporte.es@tp-link.com
Service Time:
From 9:00 to 19:00 - Monday to Friday (except holidays)

For Support in India (English & Hindi Service) Call

Toll Free:
1800 2094 168
E-mail:
support.in@tp-link.com
Service Time:
10:00AM to 6:00PM, Monday to Saturday.
This number cannot be reached from outside India.

For Swiss Users Only

Local No.:
+41 (0)848 800998(German service)
Fee:
4-8 Rp/min, depending on rate of different time
E-mail:
support.ch@tp-link.com
Service Time:
Monday to Friday 9:00AM to 12:30PM and 1:30PM to 6:00PM.
GMT+1 or GMT+2 (Daylight Saving Time)

For Taiwan Users Only

Toll Free:
0800-588-818 (Fixed Phone Only)
Local No.:
02-2250-1070
Local No. Fee:
Depending on rate of different carriers.
E-mail:
support.tw@tp-link.com
Service Time:
24 hours a day, 7 days a week.

For UAE Users

Tel:
+971-4-3707197(Arabic & English)
E-mail:
support.mea@tp-link.com
Service Time:
Sun-Thu: 9:00 am - 7:00 pm

For UK Users

Local No.:
0845 147 0017
Fee:
Calls from landline generally cost between 1p and 10.5p per minute depending on the time of day.
Calls from mobile phones cost between 15p and 40p per minute depending on your mobile network.
E-mail:
support.uk@tp-link.com
Service Time:
24 hours a day, 7 days a week

For Ukrainian Users Only

Tel:
0 (800) 505-508
Fee:
Free for fixed phones; depending on rate of different carriers for mobilephones.
E-mail:
support.ua@tp-link.com
Service Time:
10:00AM to 10:00PM, Monday to Friday.

For USA Users Only

Toll Free:
+1 866 225 8139
E-mail:
support.usa@tp-link.com
Service Time:
24 hours a day, 7 days a week

For Venezuela User

Support E-mail:
rma.ve@tp-link.com
Service Time:
08:00AM to 5:00PM, Monday thru Friday.

For Vietnam Users Only

Local No.:
(08) 62615079
E-mail:
support.vn@tp-link.com
Service Time:
08:30AM to 05:30PM, Monday to Saturday.

Note:

  1. If you cannot call us directly due to the time difference, please feel free to send us an email and we will contact you as soon as possible.
  2. For better service, please send your email to the most suitable mailbox only.
  3. Please describe the difficulty you are experiencing and any corrective action that you may have already tried.
  4. Please include any pertinent hardware and software information that we could use to better assist you.