Why my TP-Link Router gets a WAN IP from the modem but no internet access？
Make sure Internet is working by connecting the computer directly to the modem and, bypassing the TP-Link router.
No internet access after setup, even though the router has been given a valid IP address.
Note: If you are not sure how to log into the router's web interface to check the WAN IP Address, please click here.
Solution 1：Set up manual DNS Servers for the router.
- Click on DHCP -> DHCP settings, then put 18.104.22.168 into the Primary DNS field, click Save.
22.214.171.124 is a free and safe public DNS server provided by Google.
- Reboot the router to finish the settings.
Go to System Tools -> Reboot, click on “Reboot” button to finish the settings.
Solution 2: Power Cycle the modem and the TP-Link router.
- Power off your modem and TP-Link router, leave them off for 1 minute
- Power on your Cable modem first, wait about 2 minutes until it get a solid cable or Internet light
- Power back your TP-Link router.
- Wait another 1 or 2 minutes and check the Internet access.
Solution 3: Reset the router and reconfigure it manually.
- Hold the Reset button for more than 10 seconds to reset the router.
- Reconfigure the router manually through Quick Setup.
Solution 4: Upgrade firmware version of the router.
Please refer to this link to update the firmware: Here.
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