FAQs

  1. [1149] What should I do if my tpCamera shows black video with date transferring?
  2. [1148] Why my NC200/NC220 can’t connect to cloud and go offline since April?
  3. [1127] What should I do if I don’t receive the email when I register cloud account or reset my password
  4. [1121] How to remove my Camera from Cloud when the camera is offline
  5. [1078] Why does my tpCamera APP “Login” button become gray after I input my cloud account?
  6. [1070] How to upgrade my NC200/NC220 to the latest version to prevent a service outage?
  7. [1018] What can I do if I can't upgrade my NC200 to the firmware v2.1.4 on tpCamera APP?
  8. [1007] The statement of “Cross-region viewing” problem which occurs in non-cross-region topology on tpCamera APP
  9. [0997] Upgrade the firmware of IP camera, old IOS APP can't work with camera during December 4th to 7th
  10. [0917] Why can’t I access cloud camera‘s video on Chrome or Edge browser
  11. [0911] Why does my cloud camera show offline on tpCamera APP or tpCloud website?
  12. [0903] How to install Plug-in on my Mac Book in TP-LINK cloud website?
  13. [0902] How to use Camera Control tool
  14. [0900] How to set Gmail or Hotmail as sender Email address in cloud camera Notification Delivery Function?
  15. [0884] Why can’t I access cloud camera’s video via Chrome browser anymore?
  16. [0879] How to bind camera with your cloud account and view the cloud camera?
  17. [0878] How to use motion detection function
  18. [0870] How to avoid noise when monitoring the sound from camera
  19. [0821] How to set up cloud camera with tpCamera APP?
  20. [0820] How to set up cloud camera via camera’s web interface?
  21. [0819] How to view the Camera NC200?
  22. [0818] How to register a TP-LINK Cloud Account for Cloud Camera?
  23. [0817] How to log in to the cloud camera’s Web Interface?
  24. [0813] How to set up cloud camera as a wireless AP or wireless extender?
  25. [0804] What can I do if the video image is upside down?
  26. [0802] What can I do if I forget my password of TP-LINK Cloud account?
  27. [0801] What can I do if I can’t view video from cloud camera?
  28. [0800] What can I do if I can’t find my cloud camera via smart phone?
  29. [0799] How to re-register the camera to another new TP-LINK Cloud account?
  30. [0798] How can I find the IP address of the cloud camera ?
  31. [0797] Could we store the video or snapshots on TP-LINK cloud server?

Firmware

  • Please note: The products of TP-LINK partly contain software code developed by third parties, including software code subject to the GNU General Public Licence (“GPL“), Version 1/Version 2/Version 3 or GNU Lesser General Public License("LGPL"). You may use the respective software condition to following the GPL licence terms.

    You can review, print and download the respective GPL licence terms here. You receive the GPL source codes of the respective software used in TP-LINK products for direct download and further information, including a list of TP-LINK software that contain GPL software code under GPL Code Center.

    The respective programs are distributed WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the respective GNU General Public License for more details.

  • Please verify the hardware version of your device for the firmware version. Wrong firmware upgrade may damage your device and void the warranty. (Normally V1.x=V1)
  • Do NOT turn off the power during upgrade.
  • Do NOT upgrade the firmware through wireless connection unless the device only has wireless connection;
  • It's recommended that users stop all Internet applications on the computer, or simply disconnect Internet line from the device before upgrade.
  • Use decompression software such as WinZIP or WinRAR to extract the file you download before upgrade.
15/03/16
Language
English
File Size
5.67 MB
Modifications and Bug Fixes
Fixed Log bug of camera
Notes
1.For NC200 V1.
2.Can't be downgraded.
3.If your current firmware is 150930/150629, please download NC200_v2.1.7_160315_b.
15/03/16
Language
English
File Size
5.72 MB
Modifications and Bug Fixes
Fixed Log bug of camera
Notes
1.For NC200 V1.
2.Can't be downgraded.
3.If your current firmware is 151125/160108, please download NC200_v2.1.7_160315_a.
08/01/16
Language
English
File Size
5.69 MB
Modifications and Bug Fixes

Fixed the security issue found by Tao Sauvage of IOActive.

Notes
1.For NC200 V1
2.Can't be downgraded.
3.If your current firmware is 151125/151222, please download NC200_V1_160108_a 
Some official firmware of TP-LINK products can be replaced by the third party firmware such as DD-WRT. TP-LINK does not provide technical support and does not guarantee the performance and stability of third party firmware. Damage to the product as a result of using third party firmware will void the product's warranty.

Web Plugin

Please choose the right web plugin based on the operating system and web browser on your computer.
Chrome browser doesn't support the web plugin, detail information please check this link:  faq-884.html 

04/12/15
Language
English
File Size
2.9MB
Operating System
Win2000/XP/2003/Vista/7/8
04/12/15
Language
English
File Size
2.57 MB
Operating System
Win2000/XP/2003/Vista/7/8
04/12/15
Language
English
File Size
2.82MB
Operating System
Win2000/XP/2003/Vista/7/8
04/12/15
Language
English
File Size
2.57 MB
Operating System
Win2000/XP/2003/Vista/7/8
04/12/15
Language
English
File Size
6.2 MB
Operating System
Mac

Management Utility

With management utility, you can view and manager the multiple cameras at the same time.
This tool can only be used in local mode, which means that cameras and PC must be in the same LAN.

27/01/16
Language
English
File Size
3.12 MB
Operating System
Win2000/XP/2003/Vista/7/8/8.1/10

Apps

TP-LINK tpCamera
With the tpCamera APP, you can register cameras to your tpcloud account, view and record the cameras locally or remotely, manage your tpcloud account.

Note: When install the camera with APP, please connect the camera and your smart phone to the same router.

GPL Code

Emulators

Firmware Version
Working Mode
Language
140806
-
English