[FAQ ID: 430]Why cannot I access the Internet after successfully connected to the wireless network?

Suitable for: 300Mbps Wireless N, 150Mbps Wireless N, 54Mbps Wireless G, Dual Band

Problem Description:

If you have set up the wireless router and successfully connected to the wireless network, but you cannot access the Internet, please try the solutions below:
 
Step 1:
Please check whether the WiFi connection of your computer is under Using DHCP to obtain IP address and there is no manually configured DNS server.
If the IP is 169.254.xxx.xxx, please click Renew DHCP Lease to get IP address again. If still can’t get a proper IP, please make sure DHCP is enabled.

 
 
 
 
Step 2:
Log in the web management page of the router. Open the web browser and input the default access in the address bar. The default access is on the label of the device. Here we take http://tplinklogin.net as an example:

 
 
 
Type the username and password in the login page, the default username and password are admin for both.

 
Step 3:
After logged in, check the WAN part on the Status page, if it shows an IP address (similar as below), that means the router is successfully configured and connected to the Internet:
 
If there is no IP address, please check the physical connection or call Service Provider to check the line.
 
Step 4:
If there is IP address on the WAN part of the Status page, please open the Terminal on your MAC to check whether you can ping a public IP address (like 8.8.8.8). If you can’t, please release/renew the WAN IP address.
If you can, please check whether you can open any website. If can’t, it may be caused by DNS server. Please go back to the TP-LINK management page. Click DHCP->DHCP Settings page and type in 8.8.8.8 for primary DNS, click Save.

 
 
 
Go to System Tools->Reboot to reboot to router:
 
Step 5:

After rebooted, please try the Internet again. If still can’t, please call or mail TP-LINK for help.

Related articles: