TP-LINK Replacement & Warranty

Warranty & RMA Policy

Replacement & Warranty(CA)

Dear Customers,

Thank you very much for purchasing TP-LINK products. In order to protect your rights and interests, please read the following Warranty Policy carefully.

  1. Limited Warranty
  2. Warranty Period
  3. Replacement Procedure
  4. Appendix

Limited Warranty

TP-LINK Canada Inc. (“TP-LINK CA”) provides a limited warranty on all eligible TP-LINK products purchased in the Canada. The limited warranty covers failures due to defects in material or workmanship on devices, antennas, and accessories*. Packaging, software products, and technical data are not covered under the limited warranty. The limited warranty is only applicable to the original purchaser of the product. Proof of purchase and a complete product serial number are required to receive any services guaranteed as part of the limited warranty. The maximum liability of TP-LINK CA is equal to, and no higher than, the product's purchased price.

The limited warranty does not apply to reselling products.

TP-LINK CA does not provide refunds under the limited warranty in any conditions. If the returned product is discontinued, TP-LINK will replace it with a product of equivalent value and features.

Click here to view "Conditions that Disqualify Product from Warranty"

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Conditions that Disqualify Product from Warranty

Conditions that Disqualify Product from Warranty in the host machine include but not limited:

  • Any defect caused by misuse, improper installation or maintenance that is not required by TP-LINK Canada Inc. instruction;
  • Any defect caused by software, virus or improper use of self-made and non-public software;
  • Any product beyond the limited free replacement and repair period;
  • Any unauthorized obliteration or tearing up of the product bar code;
  • Any product that the bar code or item type in the warranty card is different from the product itself;
  • Any unauthorized modification to the supporting setting files, or any authorized disassembly and repair;
  • Any defect caused by improper use in the working conditions beyond the stated ones by the instruction (for example: under abnormal temperature that is too high, low, wet or dry; high sea-level; instable electric current and voltage and so on)
  • Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, permeating exertion and so on;
  • Any defect caused by transportation or loading during returning voyage;
  • Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
  • Any other defects that are not caused by workmanship, technique, product quality and like;

Conditions that Disqualify Product from Warranty in the external power supply include:

  • The returned power supply has obvious hard object damage, fissure, broken legs, severe deformation;
  • The returned power code is broken, has naked core and damages like this.
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*Accessories: Please refer to TP-LINK SOHO Accessories and TP-LINK SMB Accessories in Warranty Period.

Warranty Period

For the warranty period of products purchased before Jannary 1, 2016, please click on the link below.

Product type Warranty Period
TP-LINK SOHO Products 2-Year
TP-LINK SMB Products 5-Year
TP-LINK Other Products 1-Year

 

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Wireless LAN
Wireless Router
Archer C7 TL-WDR4300 TL-WDR3600
TL-WDR3500 TL-WR2543ND TL-WR1043ND
TL-WR1042ND TL-WR941ND TL-WR940N
TL-WR843ND TL-WR842ND TL-WR841N(D)
TL-WR841HP TL-WR840N TL-WR743ND
TL-WR741ND TL-WR740N TL-WR720N
TL-WR710N TL-WR702N TL-WR700N
TL-WR642G TL-WR543G TL-WR542G
TL-WR541G TL-WR340G(D) Archer C20i
Archer C8 Archer C2 Archer C5
Archer C9    
Wireless AP
TL-WA901ND TL-WA801ND TL-WA701ND
TL-WA850RE TL-WA830RE TL-WA750RE
TL-WA730RE TL-WA890EA TL-WA7510N
TL-WA7210N TL-WA5210G TL-WA5110G
TL-WA500G TL-WA501G TL-WA854RE
TL-WA860RE CPE510 CPE210
RE200 RE210  
Wireless Adapter
TL-WDN4800 TL-WDN3800 TL-WDN3200
TL-WN951N TL-WN881ND TL-WN861N
TL-WN851N(D) TL-WN823N TL-WN822N
TL-WN821N(C) TL-WN8200ND TL-WN781ND
TL-WN751ND TL-WN727N TL-WN725N
TL-WN723N TL-WN722N(C) TL-WN721N(C)
TL-WN7200ND TL-WN422G(C) TL-WN350G(D)
TL-WN321G TL-WN310G TL-WN2581ND
UC100 TL-WDN4200 Archer T4U
Archer T2U Archer T2UH Archer T4UH
Archer T8E Archer T9E  
3G Mobile Wifi
M5350
USB Hub
UH700 UH720  
3G Router
TL-MR3020 TL-MR3420 TL-MR3220
TL-MR3040    
ADSL
ADSL Modem & Modem Router
TD-8840T TD-8817 TD-8816
ADSL Wireless Modem Router
Archer D2 Archer D7 Archer D9
TD-VG3631 TD-W8980 TD-W8970
TD-W8968 TD-W8961ND TD-W8960N
TD-W8951ND TD-W8950ND TD-W8901G
TD-W8101G    
Powerline Adapter
AV200 Powerline
TL-PA2010KIT TL-PA2010 TL-PA211KIT
TL-PA211 TL-PA210KIT TL-PA210
AV200 Wireless N
TL-WPA281KIT TL-WPA281 TL-WPA271KIT
TL-WPA271    
AV500 Powerline
TL-PA511KIT TL-PA511 TL-PA4010KIT
TL-PA4010 TL-PA411KIT TL-PA411
TL-WPA4220KIT TL-WPA4220 TL-WPA4220NET
AV600 Powerline
TL-PA6010KIT
SOHO Router
TL-R402M TL-R460 TL-R860
SOHO Switch
Gigabit Switch
TL-SG1008D TL-SG1005D  
Fast Ethernet Switch
TL-SF1016D TL-SF1008D TL-SF1005D
PoE
TL-PoE150S TL-PoE10R TL-SF1008P
TL-PoE200    
Network Adapter & 56K Modem
Gigabit Ethernet Adapter
TG-3468 TG-3269  
Fast Ethernet Adapter
TF-3239D(L) TF-3200  
56K Modem
TM-IP5600
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Managed Switch
L3 Managed Switch
T3700G-28TQ
L2 Managed Switch
TL-SG5428 TL-SL5428 TL-SL5428E
TL-SG5412F TL-SL3452 TL-SL3428
TL-SG3424P TL-SG3424 TL-SG3216
TL-SG3210    
Smart Switch
TL-SG2452 TL-SL2428 TL-SG2424
TL-SG2424P TL-SL2218 TL-SG2216
TL-SL2210 TL-SL2452 TL-SG2210P
Web Smart Switch
TL-SL2452WEB TL-SL2428WEB TL-SG2224WEB
TL-SL2218WEB TL-SG2216WEB TL-SL2210WEB
Easy Smart Switch
TL-SG105E TL-SG108E TL-SG1016DE
TL-SG1024DE    
Unmanaged Rack Mount Switch
Gigabit Switch
TL-SG1048 TL-SG1008P TL-SG1024D
TL-SG1024 TL-SG1016D TL-SG1008
TL-SG1016 TL-SG1008PE  
10/100Mbps Switch
TL-SF1048 TL-SF1024 TL-SF1024D
TL-SF1016DS TL-SF1016  
Gigabit Uplink Switch
TL-SL1226 TL-SL1351  
Desktop Switch
TL-SG1005D TL-SG1008D TL-SG105
TL-SG108 TL-SF1005D TL-SF1008D
TL-SF1008P TL-SF1016D  
SMB Router
TL-ER6120 TL-ER6020 TL-ER5120
TL-ER604W TL-R600VPN TL-R4299G
TL-R480T+ TL-R470T+  
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IP Camera
Wired IP Camera
TL-SC3430 TL-SC3230 TL-SC3171
TL-SC3130 TL-SC2020  
Wireless IP Camera
TL-SC4171G TL-SC3430N TL-SC3230N
TL-SC3171G TL-SC3130G TL-SC2020N
 
     
Print Server
Wired Print Server
TL-PS110U TL-PS110P  
MFP Print Server
TL-PS310U
Wireless Print Server
TL-WPS510U
Antenna & Accessories
Omi-directional Antenna
TL-ANT2403N TL-ANT2405C(L) TL-ANT2408C(L)
TL-ANT2412D TL-ANT2415D  
Directional Antenna
TL-ANT5830B TL-ANT5823B TL-ANT2424B
TL-ANT2414A TL-ANT2414B TL-ANT2409A
TL-ANT2409B TL-ANT2406A  
Accessories
TL-ANT24EC3S TL-ANT24EC5S TL-ANT24EC6N
TL-ANT24EC12N TL-ANT24PT TL-ANT24PT3
TL-ANT24SP TL-ANT200PT  
Media Converter & Module
Media Converter
MC100CM MC200CM MC110CS
MC210CS MC111CS MC112CS
MC220L TL-MC1400  
Module
TL-SM221A TL-SM221B TL-SM321A
TL-SM321B TL-SM311LM TL-SM311LS
TX432
Power Bank
TL-PB10400
SFP+ Cable
TXC432-CU1M TXC432-CU3M  
SFP+ LC Transceiver
TXM431-SR TXM431-LR  
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As of January 1, 2016, TP-LINK CA will provide a 2-Year warranty on our SOHO class products and a Limited Lifetime Warranty on our SMB class products.

Product type Warranty Period
TP-LINK SOHO & Smart Home Products 2-Year
TP-LINK SOHO Accessories 1-Year
TP-LINK SMB Products Limited Lifetime Warranty*
TP-LINK SMB Accessories 2-Year
TP-LINK Outdoor Products 2-Year

 

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Wireless LAN
802.11ac Tri Band Wireless Router
AD7200 Archer C5400 Archer C3200
802.11ac Dual Band Wireless Router
Archer C3150 Archer C2300 Archer C2600
TGR1900 Touch P5 Archer C1900
Archer C9 Archer C8 Archer C7
Archer C60 Archer C59 Archer C1200
Archer C5 Archer C50 Archer C2
Archer C20 Archer C20i  
802.11ac Dual Band Wireless Adapter
Archer T9UH Archer T9E Archer T6E
Archer T4UH Archer T4U Archer T2UH
Archer T2U Archer T1U Archer T8E
2.4G/5Ghz Dual band Wireless Gigabit Router
TL-WDR4300 TL-WDR3600  
2.4G/5Ghz Wireless Dual band Router
TL-WDR3500
2.4G/5Ghz Dual band Wireless Adapter
TL-WDN4800 TL-WDN4200 TL-WDN3200
N Wireless Router
TL-WR1043N TL-WR940N TL-WR841N
TL-WR1043ND TL-WR941ND TL-WR840N
TL-WR841ND TL-WR740N TL-WR741ND
Mini Pocket Wireless Router
TL-WR902AC TL-WR810N TL-WR802N
TL-WR710N TL-WR700N TL-WR702N
High Power Wireless Router
TL-WR941HP TL-WR841HP  
Wireless Access Point
AP500 AP300 TL-WA901ND
TL-WA801ND TL-WA701ND  
Wireless Range Extender -- Powerline Edition
TL-WPA8630 KIT TL-WPA4530 KIT TL-WPA4530
TL-WPA4226 KIT TL-WPA4220NET TL-WPA4220KIT
TL-WPA4220
Wireless Range Extender
RE590T RE580D RE380D
RE550 RE450 RE350K
RE350 RE210 RE200
TL-WA855RE TL-WA860RE TL-WA850RE
TL-WA854RE TL-WA830RE  
Wireless USB Adapter
TL-WN821N TL-WN823N TL-WN727N
TL-WN723N TL-WN725N  
Wireless USB Adapter (High Gain)
TL-WN822N TL-WN722N  
Wireless PCI Adapter
TL-WN951N TL-WN851ND TL-WN751ND
Wireless PCI Express Adapter
TL-WN881ND TL-WN851ND TL-WN781ND
High Power Wireless Adapter
Archer T4UHP Archer T2UHP TL-WN8200ND
TL-WN7200ND    
3G
3G Wireless Router
TL-MR3420 TL-MR3220  
Mini Pocket 3G Wireless Router
TL-MR3020 TL-MR3040  
ADSL
ADSL2+ Modem
TD-8616
ADSL2+ Router
TD-8816 TD-8817  
Wireless ADSL2+ Router
TD-W8961N TD-W8961ND TD-W8951ND
TD-W8960N TD-W8968 TD-W8970
TD-W8980 Archer D9 Archer D7
Cable Modem / Router
Archer CR700 TC-7610  
Powerline Communication
Powerline Ethernet Adapter
TL-PA9020P KIT TL-PA8030P KIT TL-PA8010P KIT
TL-PA7010P KIT TL-PA9020 KIT TL-PA8010 KIT
TL-PA2010KIT TL-PA4010 TL-PA4010KIT
TL-PA4010 TKIT TL-PA4020 TL-PA4026 KIT
TL-PA4016P KIT TL-PA4020P KIT TL-PA4020P TKIT
TL-PA6010KIT TL-PA7020 KIT TL-PA7020
TL-PA8010 KIT TL-PA8010 TL-PA8030P KIT
TL-PA8010P KIT    
Powerline Ethernet Adapter
TL-WPA8730 KIT TL-WPA8630P KIT TL-WPA8630 KIT
TL-WPA4530 KIT TL-WPA4530 TL-WPA4220KIT
TL-WPA4220NET TL-WPA4220  
 
Smart Plug
HS200 HS105 HS100 KIT
HS100 HS110 HS110 KIT
Surveillance Camera
NC200 NC220 NC230
NC250 NC450  
Router
SOHO Broadband Router
TL-R402M TL-R860  
Switch
Unmanaged Pure-Gigabit Switch
TL-SG1005D TL-SG1008D  
Unmanaged 10/100M Switch
TL-SF1005D TL-SF1008D TL-SF1016D
TL-SF1024M
Network Adapter
Gigabit Network Interface Card
TG-3468 TG-3269  
10/100M Network Interface Card
TF-3239DL TF-3200  
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Power Bank 1 year
TL-PB15600  
TL-PB10400  
TL-PB5200  
TL-PB2600  
TL-PBG6700  
PB50  
Print Server 1-year
TL-PS110P  
TL-PS110U  
TL-PS310U  
TL-WPS510U  
Wireless Antennas 2-year
TL-ANT2405CL  
TL-ANT2408CL  
TL-ANT2405C  
TL-ANT2408C  
TL-ANT2409A  
USB Cradle 2-year
UC100  
USB Hub 2-year
UH720  
UH700  
UH400  
Bluetooth Speaker & Music Receiver 2-year
HA100  
BS1001  
USB 3.0 to Gigabit Ethernet Adapter 2-year
UE330  
UE300  
UE200  
Apple MFi Lightning to USB Cable 1-year
TL-AC210  
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Ceiling Access Point
EAP330 EAP320 EAP245
EAP225 EAP220 EAP120
EAP110    
Router
Multi-Wan Router
TL-R470T+ TL-R480T+ TL-ER5120
VPN Router
TL-R600VPN TL-ER604W TL-ER6020
TL-ER6120
Switch
L3 Managed Switch
T3700G-28TQ T2700G-28TQ T2700G-28TQ-L1000
L2 Management Switch
TL-SG5428 TL-SL5428E TL-SG5412F
L2 Lite Management Switch
TL-SG3210 TL-SG3216 T2600G-52TS
T2600G-28TS T2500G-10TS TL-SL3428
TL-SL3452 TL-SG3424  
Smart Switch
TL-SG2008 TL-SG2216 T1600G-28TS
T1600G-52TS TL-SG2452 TL-SL2210
TL-SL2218 TL-SL2452  
Easy Smart Switch
TL-SG105E TL-SG108E TL-SG1016DE
TL-SG1024DE
Unmanaged Pure-Gigabit Switch
TL-SG105 TL-SG108 TL-SG1016D
TL-SG1024D TL-SG1008 TL-SG1016
TL-SG1024 TL-SG1048  
Unmanaged Gigabit-Uplink Switch
TL-SL1226
Unmanaged 10/100M Switch
TL-SF1016DS TL-SF1024D TL-SF1016
TL-SF1024 TL-SF1048  
PoE (Power Over Ethernet)
T2600G-28MPS T1500G-10MPS TL-SG108PE
T1600G-52PS T1600G-28PS T1500-28PCT
TL-SG3424P TL-SG2424P TL-SG2210P
TL-SG1008PE TL-SG1008P TL-SF1008P
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Switch Accessories  
Media Converters 2 year
MC100CM  
MC110CS  
MC111CS  
MC112CS  
MC200CM  
MC210CS  
MC220L  
SFP+/SFP Module 2 year
TL-SM311LM  
TL-SM311LS  
TL-SM321A  
TL-SM321B  
TX432  
TXM431-LR  
TXM431-SR  
TL-MC1400  
Power Over Ethernet Adapter 2 year
TL-POE10R  
TL-POE150S  
TL-POE200  
Power Supply Module 2 year
PSM150-AC  
RPS2  
RPS150  
SFP+/SFP Cable 1 year
TXC432-CU1M  
TXC432-CU3M  
Outdoor Antennas  
Outdoor Antennas 2 year
TL-ANT2409B  
TL-ANT2414A  
TL-ANT2414B  
TL-ANT2412D  
TL-ANT2415D  
TL-ANT2424B  
TL-ANT5823B  
TL-ANT5830B  
Antenna Accessories 1 year
TL-ANT24EC3S  
TL-ANT24EC5S  
TL-ANT24EC6N  
TL-ANT24EC12N  
TL-ANT24PT3  
TL-ANT200PT  
TL-ANT24SP  
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Outdoor High Power Wireless Access Point
EAP110-Outdoor CPE510 CPE210
TL-WA7510N TL-WA7210N TL-WA5210G

*Limited Lifetime Warranty:

1. Products with Limited Lifetime Warranty are covered as long as the original purchaser owns the product, and for discontinued products, the Limited Lifetime Warranty will be limited to five (5) years from the end of sale date.

2. TP-LINK CA will honor the Limited Lifetime Warranty for all SMB products purchased after January 1, 2016.

3. Internal fans and internal power supplies are covered under the Limited Lifetime Warranty. External power supplies, modules, and other accessories may be covered under a different warranty coverage than the host device. Please refer to TP-LINK SMB Accessories for more information.

Replacement Procedure

Express Replacement

If you experience product defects within online/retail store warranty period (Please check with the specific retail/online stores for exchange policy), please First contact the online/retail store where you originally purchased the product(s) for replacement.

Normal Replacement

If your product(s) no long qualify under the online/retail store’s replacement policy, you may process it through TP-LINK USA's RMA program by following the steps below.

Replacement Procedure

Click here to view detailed procedures for Common Service

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Common Service

Procedures in Brief:

Common Service Flowchart

Procedures in Detail

  • Step 1) Contact us through our Toll-Free Technical Support Line (866) 225-8139, a representative will help you with remote troubleshooting. If the product is judged to be defective, the representative will provide a RMA number. Customer contact and product info will be requested during this process.
  • Step 2) A confirmation email will be sent from TP-LINK. The RMA shipping address is 88 Fulton Way, Richmond Hill, ON, L4B 1J5.
  • Step 3) Send defective product, purchase receipt along with RMA number to TP-LINK.

    Note: Customer is responsible for the shipping fee in Step 3. If purchase receipt can't be provided, the warranty period shall be calculated 90 days from the product's manufacturing date. The first three digits of the Serial Number (SN) represent the manufacturing date (year and month). For example “121” represents the year of 2012 (12) and month of January (1). “12A” represents the year of 2012 (12) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the 3rd month.

  • Step 4) Once the defective product is received, TP-LINK Canada Inc. will send back a new replacement and inform customer of the tracking number. The warranty period shall not be extended and is to be calculated from the product's original purchasing date.

    Note: TP-LINK Canada Inc. will pay for the one way shipping fee in Step 4.

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Please Note:

  • TP-LINK CA may reject or return products without accessories or an assigned RMA number.
  • If proof of purchase can't be provided, the purchase date shall be calculated three months from the product's manufacturing date and the product shall have the same warranty period.
  • The three digits that make up the second to fourth digits of the Serial Number (SN) represent the manufacturing date (year and month). For example, a product with SN: 2151XXXXXXXXX, "151" represents the year of 2015 (15) and month of January (1). "15A" represents the year of 2015 (15) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the corresponding month.
    Note: For products manufactured before 2014, the first three digits of the Serial Number (SN) represent the manufacturing date (year and month), for example SN: 14AXXXXXXXXXX.
  • TP-LINK CA is not responsible for any damage occurred during shipping.
  • TP-LINK CA has no obligation to replace any products that are no longer covered under warranty. If TP-LINK CA, in its sole and absolute discretion, chooses to replace your product that is not covered by warranty, TP-LINK CA may charge a service fee.

Appendix:

  1. The limited warranty stated above is only valid for products sold in Canada by TP-LINK CA or its authorized resellers. Any additional warranty service agreed upon during purchase shall only be effective based on the contract signed by TP-LINK CA.
  2. None of any warranty service made by a distributor is covered by this warranty policy, and TP-LINK CA shall not be held liable. In order to receive any benefits from the distributor’s warranty and/or other policies, please keep any documents obtained during the purchase.
  3. The limited warranty stated above does not apply to damage caused by normal wear and tear, accidents, misuse (including failure to follow product documentation), neglect, disassembly, alterations, servicing other than by TP-LINK CA authorized technicians, and external causes such as, but not limited to, water damage, extreme thermal or environmental conditions. TP-LINK CA shall not be responsible to any accusation put forward by a third party.
  4. No employee or representative of TP-LINK CA or its affiliates or any third party is authorized to make any modification, extension, or addition to this warranty policy. If any term of this warranty policy is held to be illegal or unenforceable, the remaining terms of this warranty policy will remain in full force and effect.
  5. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS WARRANTY TP-LINK CA PROVIDES FOR THE APPLICABLE TP-LINK PRODUCTS, AND THE ABOVE REMEDY IS YOUR SOLE REMEDY. TP-LINK CA EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE OF CONDUCT OR OTHERWISE, REGARDING THE APPLICABLE TP-LINK PRODUCTS, EXCEPT THAT ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE APPLICABLE WARRANTY PERIOD STATED ABOVE.
  6. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TP-LINK CA AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, " TP-LINK PARTIES") SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH ANY TP-LINK PRODUCTS OR THESE TERMS, INCLUDING ANY LOSS OF DATA, WHETHER OR NOT A TP-LINK CA PARTY OR ITS REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TP-LINK CA PARTIES' TOTAL LIABILITY IN CONNECTION WITH THE APPLICABLE TP-LINK PRODUCTS OR THIS WARRANTY POLICY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT.

Remarks: TP-LINK Canada Inc. reserves all rights including, but not limited to, any interpretation and modification of and to this warranty policy.