Why does my tpCamera APP “Login” button become gray after I input my cloud account?

Note: NC Class Cameras work with tpCamera app only.

The problem will be like this:

After you input your cloud account in tp-link tpCamera APP and have done all the settings, in the end you will find that you cannot log in to the account.

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This problem is due to the Illegal character hidden in your account username like “ ”, “/”.

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So if you encounter this problem, please check your username first.

 

This problem mainly occurs in Andriod smart phone

For some Andriod smart phone, they will help you to remember the username/password when you login the APP in next time for convenience. Sometimes when you choose auto-fill your account, your phone will add a Space in your username, which lead to this problem.

 

We will improve this user experience in the next official APP.

This Article Applies to:
TL-NC450 , TL-NC250 , TL-NC200
User Application Requirement | Updated 01-10-2018 08:43:04 AM